Frequently Asked Questions
Everything you need to know about shopping, shipping and ordering from MerchElon.
MerchElon offers a range of tech, space and modern-culture inspired merchandise, including T-shirts, phone cases, hats, socks, bedding, portraits, stickers, accessories and unique gift items.
Delivery times depend on your location and the product ordered. Once your order is dispatched, tracking details will be sent to the email address used at checkout.
Yes. When tracking is available for your shipment, you will receive an email containing the tracking details after your order has been dispatched.
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help, but changes may not be possible once the order has entered processing or production.
Please contact our support team with your order number and clear photos of the item. We will review the issue and help arrange an appropriate solution.
Eligible products may be returned in accordance with our return policy. Items should generally be unused and in their original condition. Please review the Returns & Refunds page for full details before sending an item back.
For apparel, please check the size information provided on the individual product page before ordering. Measurements can vary between products, so we recommend reviewing the product-specific size guide.
Checkout is processed through secure payment systems supported by our store. Merchelon does not directly store your complete payment card information.
Shipping availability can vary by destination and product. Enter your delivery address at checkout to see the shipping options currently available for your location.
If you have a question about a product or an existing order, use our Contact Us page and include your order number when applicable so our team can assist you more efficiently.