Frequently Asked Questions
Everything you need to know about shopping, shipping and ordering from MerchElon.
MerchElon sells unofficial Elon Musk, SpaceX and Tesla fan merchandise, including hats, T-shirts, socks, posters, phone cases, pillow cases and gifts. MerchElon is an unofficial fan store, not affiliated with or endorsed by Elon Musk, SpaceX, Tesla or X.
Most orders are prepared within 1–3 business days. US delivery is approximately 7–12 business days after processing. US orders over $25 ship free. See the Shipping policy.
You can track your order using the tracking link in your shipping confirmation email. If you have not received your tracking number, contact info@merchelon.com.
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help, but changes may not be possible once the order has entered processing or production.
Please contact our support team with your order number and clear photos of the item. We will review the issue and help arrange an appropriate solution.
MerchElon accepts returns within 30 days of delivery under the Refund policy. Contact info@merchelon.com before returning an item; see the Refund policy for eligibility and return instructions.
For apparel, please check the size information provided on the individual product page before ordering. Measurements can vary between products, so we recommend reviewing the product-specific size guide.
Checkout is processed through secure payment systems supported by our store. Merchelon does not directly store your complete payment card information.
Shipping availability can vary by destination and product. Enter your delivery address at checkout to see the shipping options currently available for your location.
Email info@merchelon.com. Include your order number when asking about an existing order.